Terms of Service

These terms are an agreement between you and Ocita (“Ocita”, “we”, “us”), a Canadian company, and cover your use of the Ocita app, website and related services (the “service”). By creating an account or using the service, you agree to them. If you use Ocita for a company or other organization, you accept these terms on its behalf and confirm you have the authority to do so, and “you” means that organization.

Our Privacy Policy explains how we handle personal information.

The service

Ocita sends the prompts you choose to AI engines (today ChatGPT, Gemini, Google AI Mode and Google AI Overviews, whose answers we collect through a data provider) on a weekly schedule and on demand, and reports how their answers mention your brands and competitors, with ranges, citations and reports. We may improve, change or remove features over time. If we remove something material that you pay for, we’ll tell you in advance.

Accounts and eligibility

Ocita is for business use. You must be at least 18 and able to enter a binding contract.
Give accurate account and billing details, and keep them up to date.
You sign in with an email link or Google. Keep access to your email and Google account secure, since they’re how you sign in, and tell us at support@ocita.ai if you think someone has accessed your account without permission.
A workspace belongs to the organization that created it. Owners and Admins can invite others and set their roles, and you’re responsible for who has access and for everything done in your workspace.

Free trial

Each new workspace gets a 14-day free trial, with no card needed. If you don’t subscribe by the end of the trial, weekly runs pause and your data stays, and runs resume when you subscribe. Trials are meant for evaluating Ocita. Creating extra accounts or workspaces to extend a trial isn’t allowed.

Subscriptions and billing

Plans and prices are listed at ocita.ai/pricing. Prices are set in US dollars and don’t include taxes. At checkout you may see and pay them in your local currency, and any applicable sales tax, VAT or GST is added.
Payments go through Stripe’s Managed Payments service: your purchase is sold through Link, a Stripe service, which is the merchant of record. Link processes the payment, collects and remits the taxes, sends your receipts and invoices, and handles payment support, and its terms shown at checkout apply to the payment. Charges appear on your statement as LINK.COM* followed by our name. By subscribing, you authorize charges to your payment method for each billing period.
Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from Usage and billing. Cancellation takes effect at the end of the current billing period, and you keep access until then.
Fees are non-refundable, and we don’t give refunds or credits for partial billing periods, unused brands or unused answers, except where the law requires it. Link may also refund a payment in some cases, within 60 days of it.
If you change plans, the change applies as shown at checkout or in the billing portal.
If a payment fails and isn’t fixed, weekly runs pause. Your data stays.
We may change prices. We’ll give you at least 30 days’ notice by email before a new price applies to your subscription, and it applies from your next billing period after that notice. If you don’t agree, you can cancel before it takes effect.

Credits

Each plan includes a number of answers per brand each month. Credit packs buy extra answers for on-demand checks and for use beyond your plan’s allowance. Nothing is bought automatically: you confirm each pack. Credits belong to the workspace that bought them, can’t be transferred or exchanged for cash, and are non-refundable except where the law requires it. If a credit pack’s payment is refunded in full, by us or by Link, the credits it bought that are still unused are removed. Unused credits end when the workspace is deleted.

Acceptable use

You agree not to:

Use the service to break any law, or to infringe or violate anyone’s rights.
Put illegal content into the service, or content you don’t have the right to use.
Use the service to abuse the AI engines it connects to: for example, to generate harmful content, to get around their safety measures or usage policies, or to send them excessive or automated traffic outside the service’s normal use.
Scrape, crawl or harvest data from the service by automated means, except through features we provide for exporting your own data.
Try to get around rate limits, answer allowances, trial limits or access controls, or access another workspace’s data.
Probe, scan, disrupt or overload the service, except good-faith security research reported to security@ocita.ai as our security page describes.
Copy, modify, reverse-engineer or create derivative works of the service, or resell it or offer it to others as a standalone service. Sharing reports and results with your own clients is allowed.
Use the service to build a competing product.

Your data

You own your content. Brands, prompts, competitors, notes, uploads and settings you put into Ocita (“your content”) remain yours. You confirm you have the rights needed to put it into the service.
The license we need. You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display your content only as needed to provide, secure and improve the service for you, and as our Privacy Policy describes. This includes sending your prompts to the AI engines the service uses.
Aggregated data. We may use aggregated, de-identified information about how the service is used to operate and improve it, as long as it doesn’t identify you, your workspace or any person.
Answers. The answers stored in your workspace are generated by third-party AI engines in response to your prompts. Subject to those engines’ terms, you may use them for your own business purposes, including in reports to your clients.

AI-generated answers and results

AI engines don’t give the same answer twice. Ocita samples them, and every number it reports is an estimate with a range, not an exact measure. Mention detection can be wrong, and answers through an engine’s API can differ from what a person sees in its consumer app. Answers are produced by third parties, can be inaccurate, incomplete or out of date, and are provided as-is. We don’t endorse them. Our method is public at ocita.ai/method.

Ocita shows where you’re missing and who gets cited instead. We don’t guarantee any change in how AI engines describe or rank you, any level of visibility, or any business result.

Third-party engines and services

The service depends on AI engines and other third-party providers listed on our security page. We don’t control them. An engine may change its behavior, limit access, change its terms, or withdraw its API, and any of them may have outages. When that happens, results may be delayed, incomplete or unavailable for that engine, and we may change which engines the service supports. We aren’t responsible for third-party services, and your use of features that rely on them may also be subject to their terms.

Shared report links

You can share a report through a public link, with an optional password, expiry and download settings. Anyone with the link, and the password if one is set, can see that report. You’re responsible for choosing who you share links with, for keeping passwords safe, for the content of reports you share, and for revoking links you no longer want active.

Confidentiality

Each of us may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“confidential information”). Your content is your confidential information. The receiving party will use the other’s confidential information only to perform under these terms, protect it with at least reasonable care, and disclose it only to employees, contractors and service providers who need it and are bound by similar obligations. This doesn’t apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is lawfully received from someone else. Either party may disclose confidential information when the law requires it, with notice to the other where the law allows.

Availability and support

We work to keep the service available and secure, but we don’t promise it will be uninterrupted or error-free, and we don’t offer a service level agreement. We may carry out maintenance that affects availability. Support is by email at support@ocita.ai.

Suspension and termination

You can stop using Ocita and cancel your subscription at any time. You can also delete brands, your workspace (if you’re an Owner) or your account in the app.
We may suspend or limit access to the service, immediately if needed, if you breach these terms, if your use puts the service, other customers or third parties at risk, if a payment is overdue, or if the law requires it. We’ll tell you why unless the law or security reasons prevent it, and restore access once the issue is resolved.
We may terminate these terms for a material breach that isn’t fixed within 15 days of notice, for repeated breaches, or if you don’t pay. We may also end the service for everyone, with at least 30 days’ notice and a pro-rated refund of any prepaid fees for the period after it ends.

Your data after termination

After your subscription ends, weekly runs stop and your workspace data stays available so you can resubscribe or export what you need, such as reports as PDF or CSV. You can delete brands, your workspace or your account in the app at any time, and our Privacy Policy explains what’s removed and when. If a workspace stays without an active subscription for more than 90 days after its trial or subscription ends, we may delete it and its data after giving its Owners at least 30 days’ notice by email. Some records, such as billing records, are kept as long as the law requires.

Disclaimers

The service, including all answers, scores and reports, is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the service or its results will be accurate, complete, reliable or meet your requirements. You’re responsible for decisions you make based on the service.

Limitation of liability

To the fullest extent the law allows:

Neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised they were possible.
Each party’s total liability arising out of or relating to these terms or the service is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim.

These limits don’t apply to your payment obligations, your indemnity obligations, or liability that can’t be limited by law.

Indemnity

You’ll defend and indemnify Ocita against any third-party claim, and the resulting losses, damages and reasonable legal costs, arising from your content, your use of the service in breach of these terms or the law, or reports and links you share. We’ll tell you promptly about any such claim, let you control its defense, and give reasonable help at your expense. You won’t settle a claim in a way that admits fault by us or binds us without our consent.

Changes to these terms

We may update these terms. We’ll post the new version here with a new effective date, and for material changes we’ll email workspace Owners at least 30 days before they take effect. If you keep using the service after the changes take effect, you accept them. If you don’t agree, you can cancel before then.

General

Governing law. These terms are governed by the laws of Canada and of the province in which Ocita is based, without regard to conflict-of-law rules. The courts of that province have exclusive jurisdiction over any dispute, unless the law where you live requires otherwise.
Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the service, and replace any earlier understandings.
Assignment. You may not transfer these terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, with notice to you.
Severability and waiver. If any part of these terms can’t be enforced, the rest stays in effect. Not enforcing a right isn’t a waiver of it.
Force majeure. Neither party is responsible for delays or failures caused by events beyond its reasonable control, except payment obligations.
Notices. We’ll send notices to the email address on your account or your workspace’s billing email. Send notices to us at support@ocita.ai.
Language. These terms are written in English, and the parties want it that way.

Contact

Questions about these terms: support@ocita.ai. For privacy questions, email privacy@ocita.ai.