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Workspace and billing

Plans, trial and billing

Billing belongs to the workspace. Open Usage and billing from the workspace sidebar. Seats are unlimited on every plan.

The free trial

Every new workspace gets 14 days free, with no card. Its brands run as they would on a plan.

  • Usage and billing shows when the trial ends. This week shows a reminder in the last 3 days.
  • Owners and Admins get emails: a welcome when the workspace is created, one when the first results are ready, a reminder 3 days before the trial ends, and a notice once it has.
  • Each person can have one workspace on a free trial at a time.

When the trial ends

If no plan has started:

  • Weekly runs pause, and so does Check now.
  • Your brands, history, answers and reports stay, and shared links keep working.
  • A banner explains that runs are paused until a plan starts.

When the Owner starts a plan, runs resume within the week, and nothing is lost. Weeks missed while runs were paused aren’t run again.

Plans

  • Standard: $49 per brand a month. Each prompt is asked 5 times a week, with 4,350 answers per brand a month (enough for 50 prompts) and custom branding.
  • Founding: $149 a month for up to 10 brands. Each prompt is asked 3 times a week, with 2,175 answers per brand a month. No custom branding.

Archived brands are free. For 30 or more brands, contact us.

Starting or changing a plan

Only the Owner can start or change a plan. Choose Start subscription on the trial banner, or See plans under Payment. Pick a plan and continue to Stripe’s checkout, where you add a payment method and billing address. Stripe sells the plan through Link as merchant of record, so any sales tax, VAT or GST for your location is added there.

Once you’re subscribed, Change plan switches between Standard and Founding. Changes apply from your next billing date. Founding needs 10 or fewer active brands, so archive the rest first.

Payment and invoices

  • Manage in Stripe opens Stripe’s billing page, where you update the card and billing details and manage the subscription. Owners and Admins can open it.
  • Invoices lists each one with a download, after the first billing date.
  • Receipts and invoices come from Link, Stripe’s checkout service, at the workspace’s billing email. Charges show on statements as LINK.COM* followed by Ocita.

Failed payments

If a payment fails, a banner offers Update card. Runs keep going for 7 days, then pause until the card is updated. They resume within the week once payment goes through.

Canceling

When a subscription is canceled, runs pause, as they do after the trial. Your data stays. See Data retention and deletion to remove it.

Credits

Credits pay for Check now and for weekly answers past a brand’s included answers for the month. See On-demand checks and credits.

Related

Usage and answer budgets How Ocita counts answers, the 4,350 included per brand each month on Standard, setting a brand's monthly cap, and what happens when a brand reaches it. On-demand checks and credits Run a prompt or a whole brand now with Check now, what it costs in credits, what you get back, and how credits work in Ocita. Team and roles Invite your team to an Ocita workspace, choose Owner, Admin, Member or Viewer roles, give people the brands they work on, and transfer ownership. Data retention and deletion How long Ocita keeps raw answers, metrics and reports, and what's removed when you delete a brand, a workspace or your account.
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