Workspace and billing
Data retention and deletion
What’s kept, and for how long
| Data | Kept |
|---|---|
| Full answer text | 13 months, then deleted by a daily job |
| Mentions, citations, positions and metrics | For the life of the brand |
| Prompts, competitors, reports and notes | Until you delete them, or the brand |
| Account and workspace details | Until you delete them |
| Sign-in sessions | 7 days, then deleted by a daily job once expired |
After 13 months, an answer’s text is gone, but the scores worked out from it stay, so your trend keeps its history.
Ending a trial or canceling a plan pauses runs and keeps your data. Nothing is deleted until you delete it.
Deleting a brand
An Owner can delete a brand from Brand settings, under Danger zone, with Delete data. Type the brand’s name to confirm.
This removes the brand’s prompts, competitors, answers, mentions, citations, metrics and reports, and its shared links stop working. It can’t be undone. If you only want to stop runs, archive the brand instead. See Brands.
Deleting a workspace
An Owner can delete the whole workspace from Team, under Danger zone, with Delete workspace. Type the workspace’s name to confirm.
This removes every brand in it with its prompts, competitors, answers, metrics and reports, stops its shared links, removes everyone’s access, and cancels the subscription straight away. Everyone keeps their own account and any other workspaces they belong to. It can’t be undone. Billing records stay with Stripe as tax law requires.
Deleting your account
Under Account, in Danger zone, choose Delete account and type your email. You’re removed from every workspace.
- A workspace you share with others stays with them. If you’re its only Owner, make someone else Owner first.
- A workspace where you’re the only member is deleted with you, with all its brands and data.
Files in storage
Answer texts, report PDFs and uploaded logos and photos are kept as files. When you delete a brand, a workspace or your account, its files are removed too, usually within minutes and, for a very large workspace, within a few hours. A logo that another workspace still uses stays until it’s no longer used. Replacing or removing a logo or photo removes the old file the same way.
Anything else
To ask about your data, or to have something removed that the app doesn’t cover, email support@ocita.ai. Security explains where data is stored and who processes it.